1. Introduction

Hamper House by Chitra Singh ("Hamper House," "we," "us," or "our") operates the website hamperhousebychitrasingh.com (the "Site"), through which we showcase and offer luxury, customized gift hampers for corporate gifting, personal celebrations, festivals, weddings, and bulk gifting across Delhi NCR, Noida, and Gurugram.

This Privacy Policy explains what personal information we collect from visitors and customers who use the Site, how we use and share that information, and the choices and rights available to you. By using the Site, submitting the contact form, or subscribing to our newsletter, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or submit your information to us.

2. Information We Collect

Information you give us directly

Where

Information collected

Contact form

First name, last name, email address, and your message

Newsletter / "Join Our Hamper Subscription" sign-up

Email address

Phone or WhatsApp enquiries

Phone number, name, order and delivery details you share with us

Order discussions (via phone, email, or WhatsApp)

Delivery address, hamper preferences, company name (for corporate orders), and any other details you choose to share

The Site does not currently have an online checkout or payment gateway, so we do not collect card or bank details through the Site itself; orders are finalized over phone, WhatsApp, or email, where payment is arranged separately.

Information collected automatically

When you visit the Site, our hosting provider and any analytics tools in use may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is covered further in the Cookies section below.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through the contact form or by phone, email, or WhatsApp

• Prepare quotes, process, customize, and deliver hamper orders (corporate and personal)

• Send you the newsletter or promotional updates about new hampers, offers, and seasonal collections, where you have subscribed

• Maintain business records of customers and corporate clients

• Improve the Site's content, layout, and the hampers and services we offer

• Comply with applicable legal, tax, and accounting obligations

We do not use your personal information for any purpose incompatible with the above without informing you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers: With our website hosting provider, email/newsletter delivery tools, and delivery or logistics partners, solely to operate the Site and fulfil orders

• Social media platforms: If you interact with us via our Facebook, Instagram, or LinkedIn pages, that platform's own privacy policy governs the information you share there

• Legal requirements: Where required to comply with a law, regulation, court order, or valid government request

• Business transfers: If Hamper House is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction

Any third party we share information with is expected to protect it and use it only for the purpose for which it was shared.

5. Cookies and Tracking Technologies

The Site may use cookies and similar technologies (such as those from our website hosting platform or any analytics or advertising tools we add in future) to remember your preferences, understand how visitors use the Site, and improve performance. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings; most browsers let you refuse cookies or alert you when a cookie is being set. Disabling cookies may affect some features of the Site, such as remembering form inputs.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain contact form submissions, newsletter email addresses, and order-related information for as long as needed to respond to your enquiry, fulfil your order, maintain business and tax records, or as required by applicable law. You may ask us to delete your information at any time, subject to the Section 9 exceptions below (such as records we must legally keep).

8. Your Rights

As an India-based business, we process personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law. Subject to that law, you have the right to:

• Access the personal information we hold about you

• Correct or update inaccurate or incomplete information

• Withdraw consent to our processing of your information (e.g., unsubscribe from the newsletter at any time using the link in our emails or by contacting us)

• Request erasure of your personal information, subject to our legal and legitimate business record-keeping needs

• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity, as provided under the DPDP Act

• Raise a grievance with us regarding how your data is handled

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children's Privacy

The Site is intended for a general business and consumer audience and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

The Site links to our Facebook, Instagram, and LinkedIn pages. These third-party platforms have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their policies before interacting with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or applicable law. The "Last updated" date at the top of this Policy will indicate when it was last revised. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, or wish to exercise any of the rights described above, contact us at:

Hamper House by Chitra Singh Sector 49, Noida, 201304, Uttar Pradesh, India

Phone: +91 93104 68032 | +91 88002 75936 Email: contact@hamperhousebychitrasingh.com